Returns & Refund Policy
Last updated: October 2026
At Wurster Creative, every fine art photograph is custom-printed to order on archival 308gsm Hahnemühle cotton-rag paper using museum-grade pigment inks. We inspect and package every piece with exceptional care to ensure it arrives in pristine condition.
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1. Damaged in Transit or Quality Issues
In accordance with the Australian Consumer Law (ACL), you are entitled to a replacement or full refund if an item arrives damaged, defective, or significantly differs from its description.
If your parcel sustains damage during transit or has a printing defect:
Notify Us Within 48 Hours: Email contact@wurstercreative.com with your order number and clear photos of the packaging and the affected print.
Immediate Replacement or Refund: Once verified, we will arrange a complimentary reprint and express dispatch at zero additional cost to you, or issue a 100% refund to your original payment method.
Return of Damaged Items: Physical returns are generally not required once photographic evidence is verified. If an inspection return is needed, we provide a prepaid return label.
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2. 14-Day Return Window (Change of Mind)
If you change your mind once your print arrives:
Return Window: You must request a return within 14 calendar days of delivery.
Item Condition: Prints must be completely undamaged, untouched, and returned in their original archival glassine sleeve and rigid packaging. Prints showing signs of handling, fingerprints, or framing cannot be accepted due to the delicate nature of cotton-rag paper.
Return Shipping: The customer covers the tracked courier return shipping to Melbourne, Australia.
Restocking Fees: We charge $0.00 restocking fees.
3. How to Initiate a Return
1. Contact contact@wurstercreative.com with your order reference number and reason for return.
2. Our studio will provide return instructions and our Melbourne dispatch address.
3. Pack the print securely using its original protective packaging and dispatch via tracked postage.
4. Email us your tracking number so we can monitor arrival.
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4. Refund Processing Times
Once received and inspected at our studio, approved refunds are processed back to your original payment method (Credit Card, Apple Pay, Google Pay, or PayPal) within 6 to 10 business days.
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Contact Us
Studio: Wurster Creative
Email: contact@wurstercreative.com
Phone: 0405 662 783
Location: Melbourne, Victoria, Australia